We have over 300 different test cables which are tested in our automated fixture before shipment so the pinout is guaranteed to be correct. The tester warranty is valid and product support is offered only when using Mitchell Electronics, Inc. test cables. We realize how important cables are to customers and we price them competitively and keep most in stock shipping same-day in many cases. In addition, we also have customers who request us to build test cables for a specific motor they encounter which we don't currently support, and we are happy to discuss those projects with you.
We are sensitive to customer needs and do our best to provide support in extenuating circumstances, but we highly recommend customers avoid building their own test cables when we have a fully tested products available. What you accomplish during the 30 minute checkout period depends on many factors, and we want to warn our customers not to waste time debugging a test cable that was built incorrectly.