If you have a SICK Stegmann Hiperface or a Heidenhain EnDat serial encoder, then you must know if the encoder's memory storage capabilities are being used by the motor manufacturer to store pertinent info, sometimes containing specific motor data and alignment settings. Check our Select Feedback menu to see if we offer a Memory Test for your specific motor manufacturer. If not, you should still check the encoder to see if data is programmed.
Determining if memory data is stored
After making your connections and proper feedback selections, click the 'Read Memory Status' button in Data Display (see below). This will look at the memory and let you know if data is written or not. If data is written, then proceed with the steps below to extract it and send to us.
Extracting the memory data file from Data Display
Make sure to select the right encoder manufacturer and model type, and verify that the TI-5000JX has a proper connection to the encoder. Verify communication in the ENCODER ID and TESTER-ENC COMM fields of Data Display. From Data Display use the 'Save Memory Hex File' button to extract the data and email us the resulting hex file. We will let you know if we currently support the memory format.
Programming the memory *ONLY IN CASE OF ENCODER REPLACEMENT
Our software has a few memory selections that act as "Generic Programming". Even if we do not support decrypting the memory data from your encoder, you may still be able to write the data file to a replacement encoder. We will not know what is in the data but the software is capable of this simple copy/paste operation. We will suggest a process after analyzing the memory file you sent.